Crypto buying and selling platform Voyager has gone off-line a number of instances since Thursday on account of “immense ongoing quantity,” after its official Twitter account despatched out a number of tweets encouraging customers to purchase and commerce dogecoin (DOGE) on its app.
“We’re nonetheless working to stabilize our scalability, and performing system upgrades,” in accordance with a tweet from Voyager. “We simply needed to maintain you up to date as we work to get the system again on-line. We apologize for the inconvenience.”
At press time, Voyager’s help staff despatched out at the least 4 emails to its customers addressing the service disruptions because the platform’s first tweet on Thursday about dogecoin. In that first tweet the buying and selling platform requested customers to inform their buddies about Voyager with a hyperlink to steering of the best way to purchase and commerce the skyrocketing cryptocurrency.
Offended customers seem to have taken their dissatisfaction to Twitter, too. As one person wrote: “Voyager is the rationale I missed out on [DOGE] at 25% this morning. I used to be digging it till my deposit was frequently denied. The hundreds I’ve missed out on brings a lot disgrace.”
A spokesperson representing Voyager has not responded to CoinDesk’s requests for remark.
In a Thursday electronic mail from Voyager’s help staff reviewed by CoinDesk, Voyager claimed the service disruption was on account of “an surprising occasion from a system improve.” One other electronic mail despatched on Friday famous “immense ongoing quantity” from each “new accounts and buying and selling.”
“All funds are secure,” in accordance with Friday’s electronic mail. “Whereas we expertise these quantity will increase, the Voyager app could periodically bear upkeep durations to make sure programs are in a position to function effectively throughout this surge in demand.”